Hacked WordPress site repair from Lead Masters. Your site is quarantined, rebuilt clean, and back to work.
You found out the way most people do. A customer called about a strange page, Google started showing a warning, or your host shut the site down. Now the thing that brings in your phone calls is working against you.
This isn't something you have to figure out yourself. We've been through it, on our own servers, and we built a process so it doesn't happen twice.
Most "malware removal" deletes the bad files and calls it done. The site looks fine for a few weeks, then it's hacked again.
That's because the files are rarely how the attacker got in. Usually they got a working password, or planted a hidden way back in that survives a cleanup. If nobody closes that door, they just walk back through it.
We close the door, not just mop the floor.
We take a complete copy of your site, so nothing is lost and we have a full record of what happened. You don't need to understand any of it. You just give us access.
Your infected site goes into our isolation ward, where it's kept completely inert. It can't run, can't reach the internet, and can't infect anything else. We study it there to find out how the attacker got in, so we can make sure they can't get back in.
We don't try to patch up the infected site. We build you a fresh, healthy one from clean parts and carefully move over only what's yours: your pages, your words, your photos. Anything suspicious stays behind in quarantine.
Every password tied to your site gets changed. Hidden back doors and unknown user accounts are removed. We also check your site against known WordPress attack methods and plugins with security problems, so the next attacker doesn't find an easy way in. You get a short list of the few things only you can do, like your email password, so nothing is left open.
Your site goes back online only after it passes a full checkup. It moves to secure hosting with a clean bill of health. Ask about our secure hosting options.
Once your site is discharged, the quarantine space is wiped completely before the next patient arrives. Your site never shares a room with anyone else's infection, and nothing from it lingers.
A cleanup only works if every door is closed, and a few of those doors are yours. We'll give you a short, simple checklist, such as changing your email password and turning on two-step login. It takes about an hour, and we'll walk you through it.
No. Your content comes with you. Only the infection stays behind.
That depends on how bad the infection is. We'll tell you up front and keep your downtime as short as we safely can.
No honest company can promise that. We can promise that we find how they got in and close it, and we can watch your site every night afterward if you choose.
Not at all. That's our job.
A few questions about what happened, and we take it from there. No passwords needed on the form.
